You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

soundmanbrett's avatar
soundmanbrett
Explorer | Level 4
5 years ago

Dropbox Vault not visible

Now that Dropbox has added Vault to Professional, the only way I can access the Vault is the web interface, the Dropbox app on my iPad, or the Dropbox app on my Android phone. The vault does not show...
Dropbox Vault
Organize
sort
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there soundmanbrett; happy Friday and thanks for your interest in our Vault feature!

 

The Vault is accessible via the desktop app only to a limited audience at this time as its currently in beta and only available to some Dropbox users; could this be why this is happening?

 

Keep me posted!

 

 

soundmanbrett's avatar
soundmanbrett
Explorer | Level 4
5 years ago

That is possible. The problem is that I moved many of my sensitive files into the vault and I can't easily access them. Is there a way to get into the beta testing audience so that I can try out the version where I can see the files? Walter 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    I'm checking back on this internally soundmanbrett; I'll let you know more information as soon as I hear from the team. 

     

    Thanks again for your interest in this! 

    • ForsthausWire's avatar
      ForsthausWire
      Explorer | Level 4
      4 years ago

      I have the same problem. The vault sometimes shows up in Mac Finder and then not for days at a time.  I also had moved very important files in there that I need to access on my Mac and not only on the iPad or iPhone. How come I was invited to try the feature and then it disappears again?

      Please help.

       

      Thanks Jens

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey ForsthausWire, thanks for joining us on this thread. 

        Have you by any chance reached out to our Support team from this page, to investigate this matter a bit more in depth?

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