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Forum Discussion
Randomly deleted files and folders
Anyone else experiencing files and folders being deleted from Dropbox without human intervention?
I know that I'm going to get the stock Dropbox answer here that it can't happen, but I can expl...
Rich
Super User II
Super User II
currentcapital wrote:
I know that I'm going to get the stock Dropbox answer here that it can't happen, but I can explicitly tell you it does.
It doesn't. If files have been deleted, then either you, another process on your computer or another device linked to your account had to initiate it. Dropbox cannot delete your files without being told to.
Restore one of the files that was deleted, then look at the previous version history for that file. It will tell you where the deletion originated from (hover your cursor over the timestamp to the right). If it shows you or your computer as the one that deleted it, and you didn't do it, then something on your computer did.
If you're a Dropbox for Business customer, you have access to phone support. Have you called yet? The phone number and required PIN can be found in your admin console under Help.
I know what I did or did not do, and thanks for the condescending reply. Have seen it other places in these forums. Very helpful.
Only process that could be doing this is a Dropbox process, so I guess in a way it is a process on my PC that's at fault.
Software bug in Dropbox then?
Only process that could be doing this is a Dropbox process, so I guess in a way it is a process on my PC that's at fault.
Software bug in Dropbox then?
- Wowee - I was just going to switch to drop box for business because my current software sugar sync has the same issue - but it seems to just pick a file here and there - so I have stuff missing that I didn't even know because I don't work on files continously - so something that both programs use in algorithm seems to be haywire - really doubt that computers randomly delete data - did you try to locate the initiating device / process - I am curious what the outcome was - the whole point is securing and syncing data - this seems to be exactly the opposite - I also keep another backup drive - but jeepers we should not have to... Now I really don't know what other service there is that doesn't have the same hiccup - have you found alternatives with more favorable reviews??? Hope you get it sorted. M
Unfortunately haven't been able to isolate what the issue is.
As I'm the only person with access to this particular set of documents, and that it has happened in such a localised area but in huge volume (i.e. 10,000 files!), it has to be something to do with Dropbox itself.
As is usually done by the "helpful" Super Users on the boards, it's nothing to do with the software (obviously) and it must be me with the fastest fingers deleting all these files.
Not found a substitute yet, but am actively looking. Will report back once I've got something which hopefully helps everyone else who is running into this problem.
Best of luck.
- I wonder if these guys know their own architecture and that if their competitors... Knowing it happens on sugarsync as well - also with no help by user maybe someone copied someone's bad code -
I spent hours on the phone and one of my files magically reappred during the call - just so happened to have all the windows open showing that particular folder in the cloud and on my hard drive - and the help desk did not restore it nor did I - yet we both watched it appear in the cloud and then in the local directory - and I was really starting to believe I was making this stuff up - thank you for replying so fast - if you do get any info or figure out something that is causing it I would be very thankful if you shared. Are you on Mac or pc? I am on Mac... Cheers m
