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Forum Discussion
Photos uploading sideways
Portrait photos have today started uploading sideways. Has never done this before and was not like this yesterday. Today photos are sideways. Are these still a back up of original photo?
I am experiencing the same issue... only as of a few days ago did it start.
I am also experiencing cropping issues.
Lusil
Dropbox Staff
Dropbox StaffHey FSG1 and StageScience, thanks for reaching out to us on the Dropbox Community!
I'd be more than happy to help look into this with you, I'll just need a bit more info to make sure that we're on the same page, such as:
- How did you upload these photos? Through the website, the desktop app, or the mobile app?
- Did you manually add them or was it via camera uploads?
- Do the photos look rotated when you preview them on the website and our apps?
Any additional details would be very helpful. Thanks!
- I'm having the same issue. My vertical photos have always uploaded upright for years, but I noticed they are now rotated sideways on the previews. The most recent vertical photos I uploaded last night are also rotated horizontally. Is there a reason this is happening? I upload through the website, by the way, via a linked/synced folder.
- Lusil
Hey Surge92, thanks for nudging us on this thread and sorry to hear that you're also having trouble with this.
Out of curiosity, you mention that you're uploading via a "linked/synced folder". Are you referring to a shared folder by any chance?
Also, if you download the photos to your device, do they preview horizontally or normally?
Let me know what you find - thanks!
- @Lusil
That's the other problem I've had for the past two weeks. When I downloaded high-res photos from my Dropbox to my phone (Note 9) in the past, they would automatically appear in my downloads album in my gallery. Now, although they technically download, they don't appear in my gallery anymore. Instead, I have to manually copy them from the download directory, paste them to an album in my gallery, and then move them to my downloads album (where I get a prompt telling me the files are already in the album, even though I can't see them). This problem coincided with my phone updating to Android 10 a couple weeks ago. Initially, I blamed the update, but now I don't know. To answer your question, though, my vertical photos download upright/normally. It's the previews on Dropbox that are sideways now, all of a sudden. And by synced folder, I'm referring to the folder in my computer that's connected to my Dropbox profile. I transfer the photos from my SD card to that folder and then they upload to my Dropbox via sync.
I have experienced the same thing. All my photos in different folders were fine until a few days ago. Now they are all upside down. All upload from my I-phone.
Lusilyou seem to be asking many people the same questions over and over. Clearly the photo uploading sideways is a major issue affecting dozens of people. What is the fix and why is it doing this? the issue happens with all photos taken on any device, camera, iphone, ipad, android phone, etc since Friday or Saturday. It is an issue on dropboxes end and not the user. I have been following the numerous threads started on this issue and everyone has the same problem regardless of where their photos were uploaded from.
Was wondering if someone can help. We have only just noticed only from a day or so ago that all our photos which have been taken as a portrait photo are showing up in Dropbox in landscape on there side. We date stamp our photos, so its clear the photos are taken like this. Can anyone help how to stop this from happening?
I just checked and now all of my 2020 photos have sifted sideways! These are ones that weren't previously. When is Dropbox going to fix this issue?
Uploaded with PHONE APP using CAMERA upload.
Images show as rotated on BOTH the app and the desktop when you take a look after the fact.
Please resolve ASAP.
I KNOW that this is not a unique situation to me... I've seen MANY people ranting about this issue.
I am experiencing this same issue. I have used Dropbox to upload photos for 10 years. I always upload through the desktop app. The rotation problem seems to be in the iphone mobile app only (as images are normal, i.e., not rotated on desktop and the web). Also, the image rotation happens only in portrait mode photos. Not landscape
Please assist
