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Forum Discussion
Page turner pedal on iPad isn't turning the pages
I have used a Cicada Page Flip pedal for many years to turn pages on song lyrics in Dropbox files on my iPad. Suddenly the pedal does not turn the pages, even though it instantly connects via Bluetoo...
Same here. My pedal page turner quit moving the pages as soon as IOS 15.4.1 updated. Like an idiot, I had IOS updates turned on automatically - even when I knew better. Quit scrolling pages in OnSong right after I started the Easter morning worship service. Had to get the books out. I know that Apple cannot guarantee the absence of conflict with every piece of software and hardware; I should have known better than to let my Ipad update without checking with the OnSong developer before installing the update. They are always having to play catch-up. The Bluetooth pedal works fine moving from verse to verse in OnSong, but it doesn't move the page up so the current verse is visible. It's not a DropBox pedal or IOS issue; it's an introduced incompatibility with a certain software - in this case - OnSong.
Apple Support told me they are not authorized to degrade the iOS, but that I could find info on line to revert to iOS 14.8, or a former version that will allow a page turned to work on Dropbox. As a dozen or more in my music group use iPads, I will warn them to delay the 15.4.1 upgrade or they will fall prey to the same bug. Of all the things that could go wrong with an upgrade, this one was, by far, the most unexpected. If you find a solution, please let me know.
- Nancy
Dropbox Staff
Hey everyone, sorry to jump in here.
To anyone who’s still facing the same issue, can you please open a support ticket via this page, and send me your ticket numbers here?
Thanks!
I have no idea what a support ticket is, or how a number is assigned.
- Nancy
If you go to our Support page here, you should be seeing an option to send an email over to our support team.
After you’ve completed the steps, you should receive a ticket number to your email address.
If you pass this along to me, l will be able to track your ticket in our system and have a look.
Let me know if you face any issues along the way, though.
