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amf0019's avatar
amf0019
New member | Level 2
6 months ago

Organization and missing files

There wasn't a community area for my question so I hope this reaches someone.   I just updated my dropbox to essentials, in case than needs to be known.  I started backing up my ipad and desktop to d...
Organize
Restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi there amf0019 - thanks for bringing this to our attention.

 

Since you've already reached out to our support team about this, could you share your ticket's ID so that we can look it up in our system?

 

Also, do you see any signs of your missing file in your events page or the deleted files page by any chance? 

 

Let us know more and we'll take it from there. 

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