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sixtimesseven's avatar
sixtimesseven
Explorer | Level 3
6 months ago

No version history or rewind options on a folder

I have acidentally deleted a Folder and have now discovered that the rewind / history buttons do not seem to show up! I click on the three points next to the folder and I get "activity" and "folder a...
Dropbox Rewind
Restore
version history
sixtimesseven's avatar
sixtimesseven
Explorer | Level 3

Hi Hannah

 

I'm on a Dropbox Advanced Plan. If you could directly look into my account, that would be helpful 🙂

 

The events page has a huge amount of changes in there for the last couple days. And no proper search function. And it takes forever to load. Sorry, useless.

 

Private Window makes no difference. See picture attached.

 

 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for the update, sixtimesseven.

 

We have very limited visibility on account info through the public forum, I'm afraid.

 

Since you're on a Dropbox Business Advanced plan, though, I would definitely suggest reaching out to our support team.

 

They'll be able to perform the rewind for you, if need be.

 

Once you have your ticket number, please send it along to us as well.

 

Thanks.

  • sixtimesseven's avatar
    sixtimesseven
    Explorer | Level 3
    6 months ago

    Hi

    Thank you! Ticket is: #23803019

    Best

    Andreas

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks for that, Andreas! I found your ticket in our system and left an internal note on your behalf. Our team should get back to you as soon as possible.

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