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V3 Admin's avatar
V3 Admin
Explorer | Level 3
5 years ago
Solved

New File Box Overlay Icons

Does anyone know what these brown file box overlays are in Dropbox are supposed to mean? I can't find any official documentation about these icons. I only started seeing these recently, and now they are appearing more frequently.

 

desktop
sync
  • Bruna_'s avatar
    Bruna_
    9 years ago
    Hola,

    ¡Gracias por utilizar nuestro foro!

    Si estás intentando cambiar los datos de pago, antes de todo asegurate que tus últimos pagos no fueron rechazados.

    Te recomiendo que intentes cambiar los datos utilizando un otro navegador y si el problema persiste que te comuniques con nuestro equipo de soporte en el www.dropbox.com/support para que podamos ayudarte a solucionar tu caso.

    Si en caso tus últimos pagos se han rechazado necesitas comunicarte con tu proveedor de servicios de pago específico para consultarle qué ocurrió

    ¡Espero que esto sea de utilidad!

    Saludos,
    Bruna

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey V3 Admin, thanks for reaching out to us. 

     

    The brown box icons that you see on your files aren't from the Dropbox desktop app - you can find our syncing icons, here. 

     

    As such, you'll have to find the third party app that the icons in question are associated with and change the overlay permissions given from your OS. 

     

    Let me know how it goes, cheers!

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Does anyone know what these brown file box overlays are in Dropbox are supposed to mean? I can't find any official documentation about these icons. I only started seeing these recently, and now they are appearing more frequently.

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Does anyone know what these brown file box overlays are in Dropbox are supposed to mean? I can't find any official documentation about these icons. I only started seeing these recently, and now they are appearing more frequently.

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Hey V3 Admin, thanks for reaching out to us. 

\n

 

\n

The brown box icons that you see on your files aren't from the Dropbox desktop app - you can find our syncing icons, here. 

\n

 

\n

As such, you'll have to find the third party app that the icons in question are associated with and change the overlay permissions given from your OS. 

\n

 

\n

Let me know how it goes, cheers!

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