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Z3TA4's avatar
Z3TA4
Explorer | Level 3
2 years ago

need your help with my archive

hi, the other time was downloadin my carptets all of them,,,, and was a truble,,,, i dont have my fotos in my pc and in drobox to anymore,,, plis therse all my live    plis helpme ,,, sorry for m...
Restore
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Z3TA4, I'm sorry to say that if the files were deleted from your account that long ago, they can no longer be recovered.

     

    Deleted files can be recovered up to 30-180 days, depending on your Dropbox plan, but anything outside the restoration window, cannot be restored.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Z3TA4, thanks for bringing this to our attention.

 

It sounds like you're missing files on your account. 

 

Could you check the events page and deleted files page to see if they can be recovered?

 

This will help me to assist further!

Z3TA4's avatar
Z3TA4
Explorer | Level 3
2 years ago

yes, my files are lost, but I downloaded all my files on another date but the download was interrupted the zip file never downloaded but everything was deleted from my account... and everything was full, what I need is to see if i can get them back Or if there is a backup of the backup before they were deleted, why can't I find anything in events or anywhere? It's not even registered that there has ever been a document. help

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    How long ago did you delete the files Z3TA4 ?

    • Z3TA4's avatar
      Z3TA4
      Explorer | Level 3
      2 years ago

      junio 2022 o 2021

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Z3TA4, I'm sorry to say that if the files were deleted from your account that long ago, they can no longer be recovered.

         

        Deleted files can be recovered up to 30-180 days, depending on your Dropbox plan, but anything outside the restoration window, cannot be restored.

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