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Forum Discussion
My files were deleted, but not everything is coming back, in order to restore them. Why?
Just logged into Dropbox and all my files are deleted. Have most definitely not deleted them myself. I have 2FA on. No sign in notifications received on date that files appear to have been deleted. S...
Hi Flipperchick, yes, desktop means that the deletion was coming from your device.
Now, a few things to ask yourself, and that could have ended up in a deletion is: Did your device experience any hard disk problems around the time of the deletions?
Specifically, do you remember the Dropbox application ending unexpectedly while you were performing changes to your Dropbox? These changes could have that result.
Are you running antivirus software? Antivirus software can occasionally quarantine files. If these files were in your Dropbox, they could have been removed and as a result show as being deleted.
Is your Dropbox in any way pointing towards a non-local disk source such as a network drive or an external drive? If the drive is ever disconnected from the computer while Dropbox is running there is a small chance that the Dropbox software will start deleting files before realizing that the entire drive has been removed.
In any case, we can't exactly identify how the deletion happened, just where it happened from. We're glad you got your content back!
Nancy
Dropbox Staff
Dropbox StaffHi Flipperchick! Sorry to hear about this.
Are you receiving any kind of errors when restoring your files via the website?
Were the files you’re missing personal files or were they previously shared with another user?
That’ll help me guide you further.
Thank you for your interest. I have managed to restore everything. All files were personal and have never been shared. All okay now. Phew!
- Nancy
