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Forum Discussion

Explorer | Level 4

3 years ago

Missing Version History

I have a file that suddenly lost all its data and version history! what should i do ?

Hannah
3 years ago
Sorry to jump in here, Omar Azman!

Can we send you an email, so we can look into this a bit more closely?

Icon for Super User II rank

Super User II

3 years ago

How do you mean 'lost' ? Unless you are a paying user history is only available for 30 days and after that wont show.

Omar Azman
Explorer | Level 4
3 years ago
I mean the file does not load and seems like it got damaged. I am not a subscribed user but i have been using dropbox for years and this never happend.

Is there a way to restore my file ?!
- Walter
  Dropbox Staff
  3 years ago
  Hey Omar Azman, sorry to jump in, but can you clarify what you mean that the file does not load?
  
  Are you getting a particular error when you try to preview it? If so, a screenshot would be very helpful!
  
  Also, do you see any actions on this file logged in your events page?
  - Omar Azman
    Explorer | Level 4
    3 years ago

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