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HollisHoHo's avatar
HollisHoHo
Helpful | Level 6
7 years ago

Missing files after folder renaming.

Working on a brief that is due tomorrow.  Time is of the essence.  I changed the names of many files & folders containing court forms.  Very tedious but had to be done.  When I finished & now ready t...
Desktop
FAQ
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  • Sanchez's avatar
    Sanchez
    7 years ago
    Hi again, HollisHoHo, 

    I’m sorry that you’re experiencing this again. I still believe that it is related to using a non-stable build of our application. In order to get to the bottom of this, I’m having a member of our support team reach out to you via email, so they can further troubleshoot with you. 

    Please have a look for their email, and get back to them when you can. 

    Thanks! 
HollisHoHo's avatar
HollisHoHo
Helpful | Level 6

I didn't do anything to cause this massive deletion.  I have been using Dropbox for several years & I never had this problem before.  I did upgrade to the most current stable version as you recommended.  I only hope that it doesn't happen again.  Oh, apparently, this sudden & massive file deletion issue is not new.  For example, see: https://www.dropboxforum.com/t5/Installation-and-desktop-app/files-are-being-deleted-but-i-don-t-know-why/td-p/53179/page/2

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey again, HollisHoHo, 

We can have our team look into these deletions, to figure out what happened. If you’d like for us to do that, please write in to our support team here. 

Concerning our desktop app, you must switch off the Early Releases option in your account settings online, before installing our stable app. Otherwise, you’ll be updated to the latest beta again automatically. 

If you submit  a support ticket, let me know, and I’ll be happy to look it up and get an agent on it right away. 

Thanks! 
  • HollisHoHo's avatar
    HollisHoHo
    Helpful | Level 6
    7 years ago
    IT HAPPENED AGAIN!!!!!!!!!!!!!! ENTIRE FOLDERS ARE DELETED!!!!!!!!!!! I GUARANTEE YOU, I DID NOT DELETE THEM. WHAT IS THE PROBLEM?? WHY IS THIS HAPPENING????
    • Wexlei's avatar
      Wexlei
      Explorer | Level 3
      7 years ago

      Hello HollisHoHo.

      Is your Dropbox app syncing while you rename those files? Is it open?

      Also, do you have enough free space to hold, for example, twice the size of these files?

      Usually, if you rename files with Dropbox opened, it will replace the file normally.

      The original file is deleted, and the renamed one is uploaded.

      If you don't have more free space, Dropbox won't be able to upload de renamed file, but will delete the old one.

      Make sure you have enough space and you Dropbox app is running and syncing.

      Hope this helps.

      • HollisHoHo's avatar
        HollisHoHo
        Helpful | Level 6
        7 years ago

        I have no idea what you're talking about. 

        I didn't delete or change the name of one file out of the 1000s of files that are now missing. 

        I get an error message when I try to find deleted files on your web site. 

        This is not the first time this happened & I am disgusted beyond belief.

        I did what you told me the last time, I reinstalled the software--but it's taking forever to sync the files again.

        Dropbox used to work like a dream.  It doesn't anymore.

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