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Forum Discussion
Missing all folders and files.
I went on Dropbox today and all my material, folders, files and contacts are missing. It's like I was never on Dropbox
The files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.
Are you certain that you don't have another email address which you could have used for Dropbox?
January
Jay
Dropbox Staff
Dropbox StaffThe files should still be on your account then, however, if they were deleted over 30 days ago, then it wouldn't be possible to recover them at this point.
Are you certain that you don't have another email address which you could have used for Dropbox?
Everything was under a different account. didn't know I had two. All good thanks!
- Jay
Glad to hear you were able to locate your other Dropbox account and your files! If you have any further queries in the future, feel free to message back.
Enjoy your week!
All of my files are missing too. If I suddenly have a second account, where is it and how do I get my files?
I had another email account but the files are missing in that one also.
- Hannah
Sorry to see you're missing your files, jgtx.
Have you looked into your deleted files page and your events page, to see if you can find out anything about them?
Hello, I am missing all folder and files. I pay for Dropbox Plus through my Google Apps and I am using the correct email address associated with the payment. Can someone please assist?
Hi Jay
Is there someone I can talk to about the exact same issue please?
Looking at 'events' page, all my files were deleted on a date that I did not access Dropbox or delete the files. Suggesting my account was hacked.
Warmest
Jackie
- Jay
Hi jackiebagnall, regarding support options, they vary depending upon your current plan. You can view all your available options when signed into your account on this page.
You can also check for unusual logins on your account from this page.
Are you experiencing issues when attempting to restore your files from the events page?
