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Sqetch's avatar
Sqetch
Explorer | Level 3
2 years ago

Mass Deletion initiated by Dropbox on our Shared Team folder

Hi,

I was notified of a mass deletion on our shared folder today that we did not initiate.

Our entire team folder has been deleted without warning and without our knowledge. Activity states that is was done by the Team Admin (which is me) and Dropbox (as a member). None of the files can be restored through the GUI and I’m getting no response from Dropbox on the matter.
This is the worst service I have ever witnessed.

The shared folder in question was also removed and then somehow recreated since the empty shared folder states it was created today on the day of deletion. While the actual shared folder is over 3 years old and contained all our team data! So something or someone has deleted those files and then recreated the same folder. None of my staff members have done so and we see no indication of a breach since all of our access happens through a SSO and MFA. 
Since the fake team folder is created today there is no option to rewind since there is no history! 

I can see the folder being deleted in my activity yet I have no way of restoring it. This is actual madness!

Can someone here please assist? 

Thank you.

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  • Megan's avatar
    Megan
    2 years ago

    Hey Sqetch, sorry to hear about that! 

     

    Have you tried contacting our Support team about this, and if so do you have a ticket number available to share with me?

     

    Keep me posted! 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi Sqetch 

     

    Dropbox cannot delete the files on its own - something on one of your devices has initiated it. When they reappear back online click on one of them and click on 'see previous versions' and it'll show which device did it - look there as to what happened. The usual ones to look at are removable drive? network drive? 

    • Sqetch's avatar
      Sqetch
      Explorer | Level 3
      2 years ago
      What do you mean with “when they appear back online”?

      I don’t see that happening…
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Sqetch, sorry to hear about that! 

     

    Have you tried contacting our Support team about this, and if so do you have a ticket number available to share with me?

     

    Keep me posted! 

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