We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

NJAY's avatar
NJAY
Explorer | Level 4
2 years ago

Lost photos and videos

My Dropbox is no longer showing most photos or videos (although some videos from 8 years ago are still there). When I hit "photo", I see my pics for a mega-second ... and then that pitiful dog shows ...
Restore
  • Walter's avatar
    Walter
    2 years ago

    Hey NJAY, sorry to jump in here.

     

    I just wanted to mention that there's no way to automatically combine individual Dropbox accounts at the moment. 

     

    The easiest way to combine individual accounts is to move all files and folders from the older account to the main one you want to use. 

     

    Let us know if you have any other questions! 

NJAY's avatar
NJAY
Explorer | Level 4

It was me. I have two Dropbox accounts ... each with a different email. 

So new question: Should I combine them? Thank you so much for taking the time to help me!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey NJAY, sorry to jump in here.

 

I just wanted to mention that there's no way to automatically combine individual Dropbox accounts at the moment. 

 

The easiest way to combine individual accounts is to move all files and folders from the older account to the main one you want to use. 

 

Let us know if you have any other questions! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!