You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Lost photos & videos
I had a dropbox account for several years & paid for storage of photos & videos so family members could access them. I didn't realize it wasn't renewed and now all my files are gone. Is there anyway to reactivate and see them again?
Thanks for responding. It was back in 2020 and I have logged in but there are only a few documents still there. All my videos & photos are gone 😪
- Walter
Dropbox Staff
Hey nk1127, sorry to hear about this.
Can you clarify when was the last time you logged into the account in question? If it's been more than a year, it's probably been closed due to inactivity as Mark mentioned.
Do you see any signs of your missing files in your deleted files page or the events page?
If not, have you made sure that you're looking at the correct account?
