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Forum Discussion
Lost my files they are not appearing in all files and not in deleted
I went into dropbox and I am not locating any of my files, it's as if drop box deleted all my files. I am not locating them in deleted and no where to be found
Walter
Dropbox Staff
Dropbox StaffHi there bittman - sorry to hear about your missing files.
When is the last time you remember seeing them on the website and how did you upload them in the first place?
Could you have a look at your events page and let me know what you find?
This is the place where all uploads, edits, and deletions are normally logged, so it should give you a hint.
Keep me posted on your findings and we'll take it from there.
Thank you Walter.
1. I shot a video and loaded to dropbox from my phone at 4.30 PM - the two videos I shot are the only things appearing in dropbox.
2. I received a new phone and loaded dropbox to my phone and had to go through several passwords and sign ons.
3. I went to through a variety of sign ons- I go into dropbox and the only thins that appeared were just the two videos I loaded. I am missing years of content, important documents that I need to access.
- Mark
Super User II
You havent said what the Events page shows bittman ?
Dropbox cannot delete things on its own. It can only replicate what its told to do.
Thank you the events page is only showing my two must recent uploads that were videos I did when I set up my dropbox on my phone application. I am sure Dropbox's server has my information stored somewhere. Is there a help line I can call to assist me in locating my information? I am sure I am missing something technically
