You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Lost my account and files
I was trying to log in yesterday through mobile app but I was directed to sign up. I tried reseting my password instead. After successfully resetting my password, it turned out to be a new account wi...
Can't remember exactly but I think around September of this year, I made a quick visit. Please help me. I kept all my files here. Files that I've been treasuring since 2008...
Mark
Super User II
Super User IIIf it was under a year they should be on the account still - what is www.dropbox.com/events showing?
If that is BLANK then one of two things has happened..... its either a brand new account and you accidentally created one instead of using a one you had OR it was over 12 months since you logged in and so your account has been wiped for inactivity.
It says "You added the app Dropbox" and then the date and time yesterday "22/11/2024 4:30pm".
How come my account was wiped for inactivity without sending me any email notification? The most recent email I received was from yesterday saying "You've successfully reset your password" and "We noticed a new sign in to your account".- Mark
It says "You added the app Dropbox" and then the date and time yesterday "22/11/2024 4:30pm".
If thats what it shows its almost certainly a new account and so possibly different to previous ones you had - have you checked to make sure you are logging on with EXACTLY the same info? Especially if a gmail user. Thats because mark.mc and markmc (before the @) on gmail are one account... here they would be two Same with googlemail.com and gmail.com - ONE account at GMail, but, 2 here.
I use only one email for my Dropbox account. It’s set to auto-login on both the app and my browser, so I was surprised when I had to log in manually last time. As far as I remember, I usually use "Sign in with Google" for quicker access every time I log in.
