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nomadshot's avatar
nomadshot
New member | Level 1
2 months ago

Lost my account and files

I was trying to log in yesterday through mobile app but I was directed to sign up. I tried reseting my password instead. After successfully resetting my password, it turned out to be a new account wi...
Create or delete account
Delete
Restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

How long ago did you last use the account?

  • nomadshot's avatar
    nomadshot
    New member | Level 1
    2 months ago

    Upon checking my browser's history, my last log in was in October 17, 2024. So I wonder why Dropbox deleted my account???

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey nomadshot - are you 100% sure that you're looking at the correct Dropbox account?

      Do you happen to have other Dropbox accounts, associated with different email addresses? 

      • nomadshot's avatar
        nomadshot
        New member | Level 1
        2 months ago

        Hi! Yes I'm 100% sure because I created that specific email designated only for file keeping.

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