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Forum Discussion
Lost Files that were permanently deleted after ransomware.
My company has stored files on Dropbox for 8 years and have recovered from 2 Ransomware hits in that time. We have had easily 1 million + files on Dropbox for business. We use roughly 4-5 TB of stora...
Mark
Super User II
Super User IIUnfortunately if things are permanently deleted it means exactly that - there is no way around it. They'd be in bigger legal trouble if it turned out that the permanent deletion tool actually didnt.
Where are your secondary backups? Restore from those?
Thats just it though the tool didnt woork because files were recovered that were permanently deleted.
I am asking if those files, that were permanently deleted, could be restored why not the rest of the files.
Either way the deletion didnt work because a week later they recovered files.
Surely there should be a warning or a grace period. Are you sure you want to do this email sent to the master account ? With no deletion until a reply is made.
This is a backup company who claim to have 180 day retention and can recover files deleted by a hacker yet they cant. It is all false promises.
- Rich
Richie_Cutler wrote:
This is a backup company who claim to have 180 day retention and can recover files deleted by a hacker yet they cant. It is all false promises.
No, it's not a backup company. It's a file synchronization and collaboration company that happens to have some backup-like functionality. If you're using Dropbox purely for backup purposes, you're using the wrong service.
So this, according to Dropbox FAQ''s is incorrect then ?
Dropbox Backup is designed to back up your content in one direction, from your device to the cloud. If you want to edit your content after backing it up to Dropbox Backup, you'll need to do so in the files or folders on the original device.We were backing up images and content to the cloud to be recovered in the case of the files becoming corrupted or encrypted but Dropbox couldnt even do that.
We had 2 sets of backups encrypted which is why we stored our images and files on Dropbox because, and to quote dropbox again, there are 180 days of retention and you can easily recover your files in the event something happens to them.....again lies because this is not the case.We had backups on 2 separate machines and an offsite backup with Dropbox, which was meant to have a 180 day retention recovery rate to restore any files that were corrupted/encrypted.
Also that doesnt excuse the rudeness of the 2nd level support team for just closing tickets with no reply or acknowledgement meaning we had to reopen them. Some they replied to others nothing.
- Mark
Richie_Cutler wrote:
This is a backup company who claim to have 180 day retention and can recover files deleted by a hacker yet they cant. It is all false promises.
No, it isnt. Its a cloud syncing tool.
Plus. All backup systems and procedures state you should have at least 2 totally separate back up methods - so if you've used only Dropbox there is the issue (ignoring as well a lack of antivirus).
