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Forum Discussion

Carmcc01's avatar
Carmcc01
Explorer | Level 3
12 months ago

Lost files from many years ago

Hi there, I haven’t used Dropbox in years. At some point I had files of pictures a friend shared. She lost her camera and no longer have these pictures. Would there be any way to recover the files re...
Restore
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Carmcc01, you mentioned that you haven't used Dropbox in years. 

 

It sounds like your old account might have been deleted due to inactivity, which would then result in the content of the account also getting lost. Could that be the case? 

 

If you need anything else, we'll be happy to assist. 

Carmcc01's avatar
Carmcc01
Explorer | Level 3
12 months ago
Then would there be any solution around this?
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi Carmcc01, I'm afraid not, I just wanted to shine some light as to why this might have happened. 

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