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gerard10's avatar
gerard10
Explorer | Level 3
11 months ago

Lost all my files on my PC but not on my smartphone

i have lost all the files on my PC, but not on smartphone! how can i recover all these files on my PC?

Dropbox Plus
File access
Restore
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey gerard10, sorry to hear about this.

     

    Are both your desktop app and your mobile app linked to the same Dropbox account?

     

    What do you see when you login to your account on dropbox.com? Do you see your files there or are they missing?

     

    Let me know and we'll go from there.

    • gerard10's avatar
      gerard10
      Explorer | Level 3
      11 months ago
      I havejust 2 Old files on m'y. Computer but on m'y smartphone all thé files are good. Idont Know in what state is my OTHER computer which is in cyprus, where i go end of february
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi gerard10! You can try to sign in to www.dropbox.com from your current computer to double check this. 

         

        If you go to this page, can you see the same files that you see on your mobile device?

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