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Experts Global's avatar
Experts Global
New member | Level 2
3 months ago

Issue with Dropbox restoration post mass deletion

We faced an accidental mass deletion on 9th August 7:00 P.M. Indian Standard Time.    We tried restoring the account through Dropbox Support for two events at two different time stamps.    Once w...
Restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there @Experts Global - sorry to hear you're having issues with this and thanks for sharing your ticket number with us.

 

I was able to locate it in our system and passed your comments on to the agent who's handling your case. Since they'd be better equipped to look further into this for you, I'd recommend waiting for their response there.

 

They should be getting back to you soon, but please let us know if you have anything else to add in the meantime.

 

Thanks!

Experts Global's avatar
Experts Global
New member | Level 2
3 months ago

Hi Walter, 

 

Were you able to locate the "~ 00. GRE" folder (with this exact name) on your records? 

 

Please let me know. 

 

Thank you. 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @Experts Global, hope it’s OK if I jump in. 

     

    Please keep in mind that we don’t have any account visibility on the forum, so we can’t look up any files/folders unfortunately. 

     

    However, as Walter mentioned above, our team is already aware you’ve reached out to us on the Community and they’ll get back to you as soon as they’ve reviewed your last email.

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