You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

idexterhd's avatar
idexterhd
New member | Level 2
5 years ago

Is there a way to recover my files if I've permanently delete them or if 30 days pass?

Portuguese: Se eu apagar um arquivo dos arquivos excluídos ou passar o prazo de 30 dias e ele ser apagado de lá também, esse arquivo ainda fica salvo em algum lugar? Algum banco de dados ou algo do...
Delete
FAQ
Restore
Sync
  • Lusil's avatar
    Lusil
    5 years ago

    English:

    Hey idexterhd, welcome to the Dropbox Community!

    If you permanently delete a file or if it's past its recovery period, there's no option to restore it, as it's marked for permanent deletion in our system and then purged from our storage servers. You can find more info about this here. 

    Give me a shout if you have any other questions. 

     

    Portuguese:

    Olá, idexterhd, bem-vindo à comunidade Dropbox!

    Se você excluir permanentemente um arquivo ou se o período de recuperação já tiver passado, não há opção para restaurá-lo, pois está marcado para exclusão permanente em nosso sistema e, em seguida, eliminado de nossos servidores de armazenamento. Você pode encontrar mais informações sobre isso aqui.

    Dê um grito se você tiver outras perguntas.

idexterhd's avatar
idexterhd
New member | Level 2

If I delete a file from the deleted files, or if the file is deleted within 30 days and it gets deleted from there too, is that file still saved somewhere? Any database or something? Or is it completely deleted from everything and there is no way to recover?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

English:

Hey idexterhd, welcome to the Dropbox Community!

If you permanently delete a file or if it's past its recovery period, there's no option to restore it, as it's marked for permanent deletion in our system and then purged from our storage servers. You can find more info about this here. 

Give me a shout if you have any other questions. 

 

Portuguese:

Olá, idexterhd, bem-vindo à comunidade Dropbox!

Se você excluir permanentemente um arquivo ou se o período de recuperação já tiver passado, não há opção para restaurá-lo, pois está marcado para exclusão permanente em nosso sistema e, em seguida, eliminado de nossos servidores de armazenamento. Você pode encontrar mais informações sobre isso aqui.

Dê um grito se você tiver outras perguntas.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!