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Forum Discussion

idexterhd's avatar
idexterhd
New member | Level 2
5 years ago

Is there a way to recover my files if I've permanently delete them or if 30 days pass?

Portuguese: Se eu apagar um arquivo dos arquivos excluídos ou passar o prazo de 30 dias e ele ser apagado de lá também, esse arquivo ainda fica salvo em algum lugar? Algum banco de dados ou algo do...
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  • Lusil's avatar
    Lusil
    5 years ago

    English:

    Hey idexterhd, welcome to the Dropbox Community!

    If you permanently delete a file or if it's past its recovery period, there's no option to restore it, as it's marked for permanent deletion in our system and then purged from our storage servers. You can find more info about this here. 

    Give me a shout if you have any other questions. 

     

    Portuguese:

    Olá, idexterhd, bem-vindo à comunidade Dropbox!

    Se você excluir permanentemente um arquivo ou se o período de recuperação já tiver passado, não há opção para restaurá-lo, pois está marcado para exclusão permanente em nosso sistema e, em seguida, eliminado de nossos servidores de armazenamento. Você pode encontrar mais informações sobre isso aqui.

    Dê um grito se você tiver outras perguntas.

idexterhd's avatar
idexterhd
New member | Level 2
5 years ago

If I delete a file from the deleted files, or if the file is deleted within 30 days and it gets deleted from there too, is that file still saved somewhere? Any database or something? Or is it completely deleted from everything and there is no way to recover?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    English:

    Hey idexterhd, welcome to the Dropbox Community!

    If you permanently delete a file or if it's past its recovery period, there's no option to restore it, as it's marked for permanent deletion in our system and then purged from our storage servers. You can find more info about this here. 

    Give me a shout if you have any other questions. 

     

    Portuguese:

    Olá, idexterhd, bem-vindo à comunidade Dropbox!

    Se você excluir permanentemente um arquivo ou se o período de recuperação já tiver passado, não há opção para restaurá-lo, pois está marcado para exclusão permanente em nosso sistema e, em seguida, eliminado de nossos servidores de armazenamento. Você pode encontrar mais informações sobre isso aqui.

    Dê um grito se você tiver outras perguntas.

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