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Forum Discussion

RobinH's avatar
RobinH
Explorer | Level 3
6 months ago

I'm unable to move a folder back to the team space from my personal folder

I saw a question like this in the forum, but the instructions don't seem to apply to me. I noticed that a folder my whole team has access to is now in my personal folder within the team/business Drop...
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bakken's avatar
bakken
New member | Level 2

We are having this same issue with our Team.  It's clearly related to the June 22 update, as it's brand new.  One team member has found several whole-Team folders in her personal folder.  This is not happening to everyone.  however, there is no way to move those whole-Team folders back to the main folder where it belongs.  The "move" option is GONE.

 

Please fix this glitch on the June 22 update.  It's a huge problem.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Thanks for reporting this, bakken. To clarify, the “Move” option is missing on all browsers, correct?

  • Geoffrey Huck's avatar
    Geoffrey Huck
    New member | Level 2
    3 months ago

    I saw a question like this in the forum, but the instructions don't seem to apply to me. I noticed that a folder my whole team has access to is now in my personal folder within the team/business Dropbox account. People still have access, but it is in the wrong place. I assume I accidentally dragged it in there. The instructions I've found say I should be able to hover over the folder, see the 3 dots, and select "move," but "move" is not an option that comes up when I do that. When I try to copy or drag the folder out of my personal folder to the main team folder, the message says I can't do that, because I need special permission. I am the account admin (business owner), so it seems like I should have permission to do anything, but apparently I don't.

    What steps can I take?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey Geoffrey Huck, thanks for the nudge here.

       

      Are you the owner of that folder or a member with edit permissions?

       

      Can you also send us a screenshot of the error you're getting, so we can take a look?

      • Geoffrey Huck's avatar
        Geoffrey Huck
        New member | Level 2
        3 months ago

         

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