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Forum Discussion
o_mj
4 months agoExplorer | Level 3
I'm trying to recover some files from my Mac desktop on Dropbox
I'm trying to recover some files from my Mac desktop on dropbox. The folder structures and containers for the files are showing up in dropbox, but the files themselves are missing from the folders. They also aren't showing up in any version histories or deleted files pages in dropbox or on my laptop. Does anyone know how to fix this?
- HannahDropbox Staff
Sorry to see that your files are missing, o_mj.
You mentioned the Desktop folder; were these files added to your Dropbox account through the backup feature or did you manually move them to your Dropbox folder?
If they are backups, are you able to access them from this page?
How long ago did you last access them in Dropbox?
Let me know what you find.
- o_mjExplorer | Level 3
Hi Hannah,
It must have been through the backup feature because to be honest i didn't even realise i was using Dropbox until i saw the files in my local dropbox folder two days ago before they disappeared.
Through the backups page i can access some files from my desktop but not all of them, even though the folders the missing files should be in are showing up.
I last accessed the files on my computer two days ago (Mon 22nd Sept), but I'm not sure I had ever accessed them on Dropbox before as i didn't realise i was using Dropbox.
- HannahDropbox Staff
I see, thanks for the update, o_mj.
Have you looked in your Trash, to see if you can find them there?
Also, do you see any events related to those files in your Dropbox events page?
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