You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mattelgood's avatar
mattelgood
New member | Level 2
3 months ago

I want to rewind a file to 09/13, but I only see a version from 06/05.

I'm trying to Rewind a folder to rewind to a version of a spreadsheet shown by Rewind (edit from 13th Sept), but it doesnt appear to happen. Leaving in place an version saved on 5th June... When I ...
Dropbox Rewind
File access
  • Mark's avatar
    Mark
    3 months ago

    Hi mattelgood 

    Have you checked www.dropbox.com/events to see if the file uploaded on the Friday before you shut down? It can take a few seconds to sync and update. The other thing to check is was Dropbox running?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on our forum today, mattelgood! 

 

Can you clarify which Dropbox platform you used on the 09/13 to edit your spreadsheet? Was it the Dropbox website or the desktop/mobile app?

 

If it was one of our apps, are you able to see the updates you've made there? 

 

Let me know what you find and we'll look into this further.

mattelgood's avatar
mattelgood
New member | Level 2
3 months ago

I edited the spreadsheet locally (on desktop) within Excel... I think i saved it after as I closed all spreadsheets on Fri prior to weekend away...

It may be (as I was using a laptop over the weekend) that it was overwritten by an old version left open on laptop, which had very old (5th June) last modified date...? 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hmm, it’s possible. If you open the Excel file on your desktop and/or laptop now, are you able to see and recover the 09/13 version via the Microsoft app?

     

    If yes, the Dropbox app should sync your updates to the web and the rest of your devices.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 months ago

      Hi mattelgood 

      Have you checked www.dropbox.com/events to see if the file uploaded on the Friday before you shut down? It can take a few seconds to sync and update. The other thing to check is was Dropbox running?

      • mattelgood's avatar
        mattelgood
        New member | Level 2
        3 months ago

        Hi, the version within "events" was the one from 09/13 that I was after. I downloaded it to my desktop and locally overwrote the one from 5th June. Life saver! Many thanks, Brilliant!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!