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Forum Discussion
I used a USB device, reformatted it and now I can't restore my content.
I have been backing up a USB drive to dropbox for over a year, in total 96GB of music files.
I naturally assumed that since this was a 'backup' it provided the ability to restore the device sho...
Hannah
Dropbox Staff
Dropbox StaffHey rmackay, thanks for your feedback here.
I'm afraid there's no way to move the backup files from your backups to your normal Dropbox at the moment.
We do appreciate your feedback though, and I wanted to let you know that I've passed your comments along to the appropriate team.
If you have any other questions, let us know.
No, surely you can see this is not good enough. You have offered a backup service, I've paid for it, and now I can't get my files.
It's total nonsense that "there is no way" to move the files. Can you get someone from the support team to contact me?
- Hannah
I understand where you're coming from, rmackay, and rest assured that your feedback has already been noted.
That said, since there's no way to reverse the external drive backup process at the moment, downloading the files in batches, as suggested by Megan, albeit admittedly inconvenient, would be the way to go in this case.
Keep in mind that if there was a different way, we would have already mentioned it.
Also, if you'd like to get in touch with support directly, you can review your support options here.
Other than that, thank you for taking the time to share your experience.
