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Forum Discussion

solo_here's avatar
solo_here
New member | Level 2
2 months ago

I signed into my account yesterday, but I'm only see old files, and not newer files?

Hello! I logged into dropbox yesterday, both from my browser and from the desktop app, and all edits or new files and folders from the past few years are missing. I can still see documents and folder...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi solo_here, thanks for bringing this to our attention.

 

Are you able to see any files on the events page or the deleted files page?

 

Are you certain that you're signing into the same account with the same email address as before?

 

This will help me to assist further!

  • solo_here's avatar
    solo_here
    New member | Level 2
    2 months ago

    Thanks for the reply, Jay I've only ever had one Dropbox account, and I am sure it's the same one because I can see most of my files, just not the most recent ones. There is nothing in my deleted files, going back years. I can't find any "events" pages. I do have a free account.

      • solo_here's avatar
        solo_here
        New member | Level 2
        2 months ago
        There wasn't anything in the events. Is it possible that docs I saved in the desktop app didn't save to the cloud? That is the only other option I can think of.

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