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DJJoe's avatar
DJJoe
New member | Level 2
2 years ago

How to restore deleted folders in a Professional account?

Hello Everyone

 

By mistake, in the tome of new syncronisation, I have delete a lot of folders in my Dropbox.

I have an Professional account and, theoretically, the files has to be available for restore for 180 days.

I have deleted before less then an hour and they are not in the Deleted folder.

 

How can I restore this folders?

 

Thank you in advanced for your fast answer!

  • Hi DJJoe, let's jump right into this! 

     

    Is it possible that the deleted content was shared? Can you check your account's sharing tab

     

    If I were you, I'd also look for the files into the events page. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

     

    Keep me posted on the results! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi DJJoe, let's jump right into this! 

     

    Is it possible that the deleted content was shared? Can you check your account's sharing tab

     

    If I were you, I'd also look for the files into the events page. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

     

    Keep me posted on the results! 

    • DJJoe's avatar
      DJJoe
      New member | Level 2

      Thank you - this solved my problem.

      I didn't know about the Event page and there is no connection to it on the Dropbox menu - at least I didn't see it.

       

      But - thanks again!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Awesome news DJJoe

         

        We're always one post away if you need us. ðŸ˜Š

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