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Sharifdata's avatar
Sharifdata
New member | Level 2
7 months ago

How to recover permanently deleted files?

One of my folders was deleted permanently on mistake two days ago. How can I get it back?
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, LeonF, thanks for your post today.

 

I'm afraid that permanently deleted files are not recoverable.

 

Once they're permanently deleted, they are removed from our servers immediately.

 

I'm sorry I couldn't help more, but if you have any more questions, let us know.

LeonF's avatar
LeonF
Explorer | Level 4
2 months ago

Thanks Hannah. There is an option called "rewind". It helped me get back some items but not all. Is that supposed to help you recover everything as at the date you rewind to if it is working optimally?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey LeonF, "rewind" can help you restore your account to the way it was at a specific date of your choice (within your recovery window), but it won't bring back permanently deleted files, I'm afraid.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago
    LeonF wrote:

    everything as at the date you rewind to if it is working optimally?

    It will roll back the account to the state it was in at that point but not files that were permanently deleted. I'm afraid, the clue is in the title. They are permanently removed and purged from the Dropbox servers when you do it. There is no way, at all, to recover via Dropbox.

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