You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

kchessell's avatar
kchessell
Helpful | Level 5
3 years ago

How to completely reset Dropbox

I deleted a vast number of files and folders from my dropbox account and then had a problem where the PC sync process has been running for weeks.  I have cleared both the PC and online dropbox stores...
Delete
Desktop
Sync
  • kchessell's avatar
    kchessell
    3 years ago

    That seems to have worked thanks.  It would be good if there was a tool to fix the registry as there were 10s of dropbox entries everywhere and it took about 30 minutes to clear.

     

    Regards Keith

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey there kchessell, sorry to hear about this.

 

Can you please try reinstalling our desktop app and let me know how it goes?

 

Thanks a bunch!

  • kchessell's avatar
    kchessell
    Helpful | Level 5
    3 years ago

    Hi Walter,

     

    I uninstalled and reinstalled dropbox, still the same symptoms, dropbox starts runs for an hour or so syncing over a million files that now don't exist anywhere, crashes and restarts.  I would be ok with both online and offline stores being completely wiped clear.  Then starting afresh.

     

    Thanks Keith

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      In that case, can you also attempt a clean, advanced reinstall?

       

      If the same issue occurs, please send me a screenshot so that I can have a visual too. 

       

      Thanks so much, Keith!

       

      EDIT: tiasg If you enabled the computer backup, you'll need to disable it using these steps. Uninstalling or reinstalling the desktop app wouldn't help much in this case. 

      • kchessell's avatar
        kchessell
        Helpful | Level 5
        3 years ago

        That seems to have worked thanks.  It would be good if there was a tool to fix the registry as there were 10s of dropbox entries everywhere and it took about 30 minutes to clear.

         

        Regards Keith

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!