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Forum Discussion

joe_scotto's avatar
joe_scotto
Helpful | Level 5
5 years ago

How do I delete or remove Vault?

I created a Vault with a pin and am able to use it... I just don't want it. How can I remove it from my Dropbox? It's cluttering up my file list.
Delete
Desktop
Dropbox Vault
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi joe_scotto, thanks for messaging today!

 

As this is related to sensitive account details, would it be possible if I reach out to the email associated with your forum profile to assist further?

 

Keep me posted!

joe_scotto's avatar
joe_scotto
Helpful | Level 5
5 years ago

That is fine if you reach out to my email.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    I've just sent you a message there, please reply to the email when yo get a chance.

    • Dan F.10's avatar
      Dan F.10
      Helpful | Level 5
      5 years ago

      I have the same question. It seems odd to me that this isn't a simple How-To, rather than Dropbox having to give personalized support to simply remove an empty vault. 

      • Dan F.10's avatar
        Dan F.10
        Helpful | Level 5
        5 years ago
        Here’s why Dropbox won’t answer this on an open forum. I contacted support today (2 different times). It seems, you can CREATE a vault - but you can’t DELETE a vault. What a lame attempt to try to get more people using it. We’re stuck with it, for now.
    • misc's avatar
      misc
      Explorer | Level 4
      5 years ago
      Hi Jay,

      I’d also like to get rid of the vault. Can you please help me?

      Thanks,
      Michael

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