We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

epaez's avatar
epaez
New member | Level 2
6 years ago

How can I recover an unsaved file?

I forgot to save a word file while using Dropbox and I'm trying to recover that unsaved file. can anyone help me, please?
Restore
  • Walter's avatar
    Walter
    6 years ago

    Hey there epaez  - how are you today?

    Can you please let me know if you can see any edits of this file logged under your Events page? 

    Could you also check the file's version history to see if there were any edits saved in Dropbox recently?

    If these suggestions aren't helpful in your case, I'm afraid those files are nowhere to be recovered from (on our side at least). 

    Let me know what you find!

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Hi Euergetes 

For whatever reason nothing has sync'd on Dropbox between those two dates (meaning Dropbox cannot recover anything). Was Dropbox running? It sounds to me like the Mac has had issues saving.

 

What is www.dropbox.com/events showing?

Euergetes's avatar
Euergetes
Explorer | Level 3
3 years ago

Hi Mark, thanks a lot for responding! I just looked at the entire even catalog for yesterday as you suggested and it seems that you're right. No syncing of the word file happened between 03.29 and 04.01. This is why Dropbox can't find any versions. It seems that somehow dropbox sync was frozen. What I don't understand still is how can it be possible that I kept hitting save in word and yet no saving has happened. Or if it did it was overwritten when I changed the name. So I should look for the file in word. Do you know if there is any way to recover seemingly deleted data in word? Thanks if you have any suggestions. 

Best,

Krisztian

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Euergetes wrote:

    Or if it did it was overwritten when I changed the name.

    Rename the file back to what it was (the folder too, possibly, not sure) and THEN check the version history.

    • Euergetes's avatar
      Euergetes
      Explorer | Level 3
      3 years ago
      Hi Rich,

      Thanks a lot for your response, I just did that but it doesn't change the version history, only adds the name changing to it, unfortunately. I really think at this point that word did the screw-up, but I don't understand why I can't trace it back at all?! I even did file recovery and that didn't help either. Even if DB syncing was frozen apparently, can't believe that one can't trace back 3 days of editing in word... where did all that data go?! Was it simply overwritten? One would think that this data can be acquired from somewhere somehow. Anyway, thank you for your suggestions.
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        Euergetes if Dropbox isnt showing it in events then the rollbacks are irrelevant - the file has actually never existed on Dropbox. So the issue is why hasnt it saved on the device for those days. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!