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Forum Discussion
Files and folders disappeared
Hello,
I don't use use dropbox very often, but I have been using it since at least 2003. When I logged in today, I found almost all of my files and folders missing and only a few from 2019 sti...
I logged into Dropbox today to find almost all of my folders just gone. They are not shared folders, I do not have multiple accounts, and I absolutely did not delete them: they are not in my Deleted Files, I have used and edited them within 30 days, and there is nothing to reflect their deletion in my "Activities" tab or the Events page on the website. There was no notification that they were compromised or corrupted in any way--they're just gone. I have tried accessing them from multiple devices that I have previously accessed them on, using both the app and the Dropbox website.
I cannot find any help for this issue anywhere--only a few other accounts of people having a similar issue, never having it resolved, and switching to another platform.
Mark
Super User II
Super User IIWhat is www.dropbox.com/events showing - anything?
What about https://www.dropbox.com/account/security in terms of connected devices etc.?
Do you recognise them all? Are they what you'd expect?
Dropbox.com/events does show recently deleted files from shared folders by other users, and I did a test deletion of a file that showed up there as well. I looked at the history as far back as the last time I'm absolutely positive I edited a file on a specific date, which was 20 days ago.
The only connected devices that show up in my security settings are my phone and my computer--however, one strange thing is that my phone shows up as being used 4 months ago when I've used it multiple times since then (including today). Edit: I also noticed that my work computer was not included in connected devices, and I have logged into my Dropbox from there as well. It was on the web version and not an app, so not sure if that should be showing up or not.
I appreciate your help.- Mark
So, if its not showing as being used in 4 months its possible you are actually using 2 accounts - even if you dont realise it.
A simple way to check that is to disconnect the phone via the link I gave before and see if you can still log in. If you CAN log in to the phone it is connected to a different account to what you are viewing now.
