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Nick K.19's avatar
Nick K.19
Explorer | Level 4
10 months ago

Error (504) when trying to restore a file

I have tried different browsers and incognito mode. Any other suggestions?   I can navigate the rest of Dropbox's site just fine, this only happens when I try to restore a file to a previous ...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Nick K.19, I'd be happy to look into this with you!

 

Does this happen with a specific file or all of them? 

 

Also, if you try to restore a file using your deleted files page, do you get the same results? 

 

Let me know more, and we'll take it from there!

MaximilienLC's avatar
MaximilienLC
Explorer | Level 3
10 months ago

Hi, I'm getting a similar issue where I am unable to restore any file. On the website I press restore, it stalls and then closes. The file doesn't come back to my files but instead when I press refresh it it once again in the deleted files. I tried using incognito and even asked another Dropbox user to perform the same operation which led to the same outcome as mine.

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