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2ndMile's avatar
2ndMile
New member | Level 2
2 years ago

Duplicated Files Cannot Be Renamed - Ventura 13.4.1

Hello,   Since upgrading to Ventura I have noticed several weird bugs with DropBox.    The most recent is that I can't rename a duplicated file. Pressing "Enter" gives the "error" chime. Right-cl...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey picard102, welcome to our Community!

 

Would you mind clarifying the OS and Dropbox version that you're using on your end, please?

 

You should be able to check the version by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar.

 

Also, just to make sure we're on the same page here, have you tried any of the troubleshooting steps provided in this thread? 

 

Let me know, and we'll take it from there!

Laurence S.4's avatar
Laurence S.4
Helpful | Level 5
10 months ago
Spoiler
I am experiencing the same thing with Dropbox 191.3.4950, Ventura 13.6.3. If I duplicate a (.pptx) file in a folder inside Dropbox then Rename is greyed out even though I have Read&Write permission. If I copy to the desktop there is no problem and I can then copy the file back to the folder and there is no problem. Also, if I duplicate a file and try to move it to the desktop I get a no entry icon. So, some sort of permission problem to do with duplicating a file in a Dropbox folder.

  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Laurence S.4! Do you mind sending us a screenshot of what you see on your end? More specifically, I’d like to have a visual of the entry icon that you mention, and the “Rename” option being greyed out.

     

    Thanks!

    • Laurence S.4's avatar
      Laurence S.4
      Helpful | Level 5
      10 months ago

      I have just selected 'Gothic Revival.pptx', right clicked and selected 'Duplicate'. I then selected 'Gothic Revival copy.pptx' (as you see) and the File/Rename option is greyed out. The right click menu does not have the Rename option at all. I have also included the Get Info window so you can see READ & Write is permitted.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hi there Laurence S.4 - sorry to jump in, but I just wanted to mention that I took a look at your original post and it seems that you're running a beta version of the desktop app.

         

        Could you try the latest, stable version from this page directly and let us know if the issue persists? 

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