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L8Nte's avatar
L8Nte
Explorer | Level 3
4 months ago

Dropbox Rewind isn't restoring any files, why?

Hi

 

I need to rewind the history of several files in my Dropbox. I have a Dropbox Plus subscription. For reference, these are images.

 

I thought I would try rewinding one file first before trying to rewind an entire folder. I found the history no problem and received a confirmation that I have rewind has occurred. Only problem is that no change has occurred. 

 

I then tried rewinding a folder. Still no change. 

 

Is there some sort of time delay in rewinding files or folders?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi L8Nte, thanks for bringing this to our attention.

     

    Rewinding can vary in the time it takes, depending on the number of files in the Rewind itself.

     

    If you're still experiencing issues, feel free to contact the support team directly while logged into your account.

     

    Keep me updated with any progress!