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t84a's avatar
t84a
New member | Level 2
3 years ago

Deleting files does not free up space

I deleted about half of my files and then permanently deleted them in the "Deleted Files" section.  It still says I'm about out of space. Is there something else I need to do?
Delete
Quota
Restore
Space and storage
  • t84a's avatar
    t84a
    3 years ago

    It was my SMS backup program.  All solved.

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Deleted files do not use up quota, so, permanenetly deleting them makes no difference and wont impact quota. 

 

It also doesnt matter how many you delete its how BIG the are that is the issue. You could delete 100,000 files but if that only uses up 2kb of space then thats all that will be reduced from quota. 

t84a's avatar
t84a
New member | Level 2
3 years ago

Thanks. To clarify, I deleted roughly half of my data and the amount used did not change.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Where did you delete from? Did you remove them from www.dropbox.com/home as well? (i.e. if you did it on your computer have you given it time to sync to the cloud?)

     

    What is www.dropbox.com/account showing - its possible that shared folders are using it up. 

    • t84a's avatar
      t84a
      New member | Level 2
      3 years ago

      I used my PC and deleted them.  My Plan states "Using 5.23 GB of 5.5 GB".  Most of the files were pictures.  I deleted several hundred pictures as well as the folders.  It would be nice if Dropbox had a way to look at my storage usage by folder.  Thanks Mark. I appreciate your help.

      • t84a's avatar
        t84a
        New member | Level 2
        3 years ago

        So now my account shows 5.7 of 5.5 despite deleting more files.  So is there no way to get support other than the Chat bot or this community? 

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