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Forum Discussion

Kirsten3's avatar
Kirsten3
New member | Level 2
4 years ago

Deleting computer folders from Dropbox

Hi everybody, I'm having a problem lately with my dropbox account. I have the basic package, so i can only have 2 GB of storage on my dropbox. This is why I only want the files needed on the dr...
Computer Backup
Delete
Desktop
Dropbox Basic
Restore
Sync
  • Lusil's avatar
    Lusil
    4 years ago
    Hello Kirsten3 and jlarch3rr, thanks for checking in with us. 

    It seems like you have computer backup enabled, which adds computer folders (like Documents and Downloads) into your Dropbox folder. 

    In this case, if you don't need it, you can turn it off by following the steps mentioned in this article. 

    During these steps, you'll be give the option to move the files back to where they were originally. 

    Have a look through and let me know how it goes, cheers!
sfsheila21's avatar
sfsheila21
New member | Level 2
4 years ago

Hello there,

 

Hope you are well.

 

I've been communicating with one of your help support but it's still not resolved and I urgently need to resolve it.

 

Dropbox is company account and I'm new to the company...connected to dropbox....then it automatically downloaded files to my laptop....didn't realise it...now my laptop space is full and can't work and save files into my laptop.

 

I was asked to sign out then I would be permanently disconnected from dropbox account. I don't want to be permanently disconnected. I just want to delete dropbox folder from my laptop BUT if I want to find files in dropbox, I can still sign in and look for the files BUT dropbox should not automatically download files again to my laptop.

 

Please assist the soonest possible since this back and forth messages with one of your support team has been going on since last week.

 

Thank you.

 

Best,

Sheila

 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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