We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Kirsten3
4 years agoNew member | Level 2
Deleting computer folders from Dropbox
Hi everybody,
I'm having a problem lately with my dropbox account.
I have the basic package, so i can only have 2 GB of storage on my dropbox.
This is why I only want the files needed on the dr...
- 4 years agoHello Kirsten3 and jlarch3rr, thanks for checking in with us.
It seems like you have computer backup enabled, which adds computer folders (like Documents and Downloads) into your Dropbox folder.
In this case, if you don't need it, you can turn it off by following the steps mentioned in this article.
During these steps, you'll be give the option to move the files back to where they were originally.
Have a look through and let me know how it goes, cheers!
Lusil
4 years agoDropbox Staff
Hello Kirsten3 and jlarch3rr, thanks for checking in with us.
It seems like you have computer backup enabled, which adds computer folders (like Documents and Downloads) into your Dropbox folder.
In this case, if you don't need it, you can turn it off by following the steps mentioned in this article.
During these steps, you'll be give the option to move the files back to where they were originally.
Have a look through and let me know how it goes, cheers!
It seems like you have computer backup enabled, which adds computer folders (like Documents and Downloads) into your Dropbox folder.
In this case, if you don't need it, you can turn it off by following the steps mentioned in this article.
During these steps, you'll be give the option to move the files back to where they were originally.
Have a look through and let me know how it goes, cheers!
- Kirsten34 years agoNew member | Level 2
@Lucil thank you so much for your quick response and the help! It worked!
- Lusil4 years agoDropbox StaffGlad to have helped, Kirsten3!
If anything else comes up in the future, you know where to find us.
For now, I hope you have a wonderful day ahead of you!- mull4 years agoExplorer | Level 3
lusil, you helped kristen3 with my same problems but the article you forward has not enabled me to identify the dropbox tabs to correct the problem
- Luciennedeschaux3 years agoNew member | Level 2
If I disable it, will my folders and files stay on my computer?
- Hannah3 years agoDropbox Staff
Thanks for the nudge here, Luciennedeschaux.
During the process of disabling backup, you'll be asked if you want to keep your content in folders on your PC/Mac or leave your content in Dropbox.
So, you can choose what you prefer.
- Andrewcat4 years agoNew member | Level 2
There is no "Backups" selection, section, tab anywhere on my Dropbox... 😑
- mull4 years agoExplorer | Level 3
kristen3 or lusil im having the same issues and other programs are locked up
the replying person forwarded a nice article---unfortunately, it doesnt work
i cannot find any phone support and the sidebar administrative bars are nonexistant as well
VERY POOR EXPERIENCE WITH DROPBOX TO DATE---hoping not to be hacked or computer frozen at this point
BEWARE
all i want are MY files back noncorrupted
- Sactown3 years agoNew member | Level 2
Hello,
I think I was able to stop synching my desktop; documents and downloads to dropbox. However, I continue to get a message that my stoage is full. I would like to delete the files and folders that are now on dropbox taking up space, but I don't want to delete them from my computer.
I can't seem to find the answer. Could you help please?
- Megan3 years agoDropbox Staff
Hi Sactown, welcome to our Community!
It sounds like you've both enabled our Computer backup feature.
You can find detailed steps on how to disable it and move your content back in this Help Center article.
If you have any questions, don't hesitate to let me know!- Sactown3 years agoNew member | Level 2
I believe I have fixed the synching issues. My files seem to have been restored to their correct place on my PC. My question is: if I delete the files and folders labled i.e. "PC Desktop" in Dropbox, will they just be deleted from my Dropbox. But stay on my PC?
I have experimented and it seems that despite the message that files will be deleted from all my devices, since my files have been restored on my PC, I have been able to delete files from my Dropbox account and they remain on my PC. I hope my question is clear. I believe I have fixed this, but if I am wrong, I don't want to delete files from my PC inadvertantly.
Thank you.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!