You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KatKen's avatar
KatKen
New member | Level 2
2 years ago

Deleted File NOT Restoring

We had someone accidentally delete the wrong document. I know how to restore files - go to deleted files and click restore, etc. I have done this half a dozen times on two different browsers (Edge a...
Restore
  • Knayz's avatar
    Knayz
    2 years ago

    Now all files have restored properly after some hours. I haven't do any thing. I think it was some freeze on server.

Moralcua's avatar
Moralcua
Helpful | Level 5
I really need that file. Its a bug with solution?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey everyone, thanks for posting here! 

 

Out of curiosity, did you all try a different browser, just to check if the behavior there is the same? 

 

Keep me posted, and we'll take it from there! 

  • Knayz's avatar
    Knayz
    Helpful | Level 5
    2 years ago

    Now all files have restored properly after some hours. I haven't do any thing. I think it was some freeze on server.

    • Moralcua's avatar
      Moralcua
      Helpful | Level 5
      2 years ago

      Fixed! I did not do anything either, but the files just get restored.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!