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Forum Discussion

DeSandoPhoto's avatar
DeSandoPhoto
Explorer | Level 3
2 years ago

Deleted Backup Files not able to be restored

I have all my photos and lightroom catalogue that has disappeared from my external hard drive, but are in deleted folders in my backup of the external hard drive to dropbox.  When I open the deleted ...
Error Messages
Restore
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for posting on the forum, DeSandoPhoto!

 

Have you tried restoring these files via a different browser? Does the same error appear then?

 

Can you restore a couple of them individually, and if this doesn't work try via your Events page instead? 

 

If none of this resolves the issue, please send me a screenshot of the error you’re receiving. 

 

Keep me in the loop.

  • DeSandoPhoto's avatar
    DeSandoPhoto
    Explorer | Level 3
    2 years ago

    Hello Nancy,

     

    I have tried a different browser and it still does the same thing.  When I open the deleted files and ask for all folders to be restored I get the error message on the screenshot attached.  This comes up in other browsers too.  Can all my deleted files be restored please. I would never have deleted them!

    I have also tried the events page but there is nothing relating to these files being deleted on there.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey DeSandoPhoto, did you find these folders by using the "show deleted files" option?

       

      If so, can you try the deleted files page instead and let me know if you can see and restore them from there?

      • DeSandoPhoto's avatar
        DeSandoPhoto
        Explorer | Level 3
        2 years ago

        I have lodged a ticket.  They are not showing up in the deleted items folder, only when you go to the deleted items through the backup menus.  They were only deleted on 18/11 so not even 30 days.  I am hoping that I will get prompt follow up.

      • DeSandoPhoto's avatar
        DeSandoPhoto
        Explorer | Level 3
        2 years ago

        Hi Mark,

         

        It happened on 3/11 but on the events it doesn't show anything corresponding with this or any backup activity.  It seems to only show files etc that are directly uploaded or deleted within dropbox, not backup activity.

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