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Forum Discussion
'Couldn't delete item' - I can't delete any folder or file or change how has access to anything
Afternoon
I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'
I also get an error when trying to remove access to some on a ...
I have a similar issue to this post: https://www.dropboxforum.com/t5/Delete-edit-and-organize/Couldn-t-delete-item-I-can-t-delete-any-folder-or-file-or-change/m-p/686574#M39290
I am trying to delete an entire folder with many subfolders/files. Deleting the main folder says there are too many files to delete, try deleting with fewer files. If I navigate down to a subfolder with two files (each ~100 bytes), it still says too many files. If I try to delete a single file, I get the error "Couldn't delete 1 file".
This is on the website in AllFiles. I have never synced this folder to my computer that I am trying to delete. It is not shared with anyone and says "Only you" in "Who can access". I do not have the mobile app. I have tried deleting the files/folders in Firefox and Chrome.
Some of the folders I am able to delete, but for the majority of them, I get the error messages above.
Oddly, after an hour it works. But shortly afterwards I get the error again.
- Nancy
Dropbox Staff
Thanks for bringing this to our attention, tyeik.
Can you please try to clear the cache of your main browser, and check for any pending updates that need to be installed/make sure you’re using the latest browser version?
Also, it’d help if you restored your browser to its default settings and disabled any browser plugins.
Thanks, Nancy. I have cleared my cache. I do not have any add-ons. I do not have any pending updates. And I have reset the default settings. Moreover, I have tried to delete files on a completely different computer and have the same result.
It would appear to me that if I hit the error "There are too many files in one request. Please retry with fewer files." then I cannot delete anything else again for quite some time. Even if I try to delete a folder with 0 files inside of it.
