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Forum Discussion
'Couldn't delete item' - I can't delete any folder or file or change how has access to anything
Afternoon
I'm trying to free up space on my dropbox account but keep getting the message 'Couldn't delete 1 item'
I also get an error when trying to remove access to some on a ...
Hi Nancy
Thanks for the reply. It is happening on all files / folders. Even ones I have created and not shared with anyone.
Regards
Matt
Nancy
Dropbox Staff
Dropbox StaffThanks for that, Matt!
Out of curiosity, do you currently have the desktop app installed on your device? If yes, I’d like you to try and delete a file from there and let me know if any type of error message pops up.
Other than that, can you also switch web browsers, and see if the error persists?
I am having the same problem
All my files are resisting being deleted but i am getting plenty of messages to expand my drop box capacity! If you find an answer, I'd be most grateful.
Morning
I don't have the desktop app installed (I've always used it through a browser) and I tried this on Chrome, Edge and on an IOS device and get the same results unfortunately.
I could try downloading the app and giving it a go on there if you think that would work?
Regards
Matt
- Hannah
Hey Matt Busfield, just to clarify, are you trying to delete your files from the "all files" page or the "Home" page on dropbox.com?
Hi Hannah
I'm trying to do this from the 'All files' section. If I try and delete from the Home section under 'Recent' I get this message....
