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Forum Discussion
Changing Disk Drives - Cannot link Dropbox Account and files are missing
Using Ubuntu 20.04 with Dropbox. I signed out of Dropbox, and then switched my user to a different disk. Luckily I backed up my Dropbox files. I cannot link my Dropbox account. Also, all my files in my Dropbox are now deleted. Can someone help, please?
Thank you.
Hi Jay. Thank you for your response. Yes, it was the correct account. Luckily I had backed up my Dropbox folder before changing disks. When I signed onto the new disk the Dropbox folder was empty and I lost all my files on Dropbox. However, I could not sync my account on the new disk even though I had signed out of my account before switching. I could not sync my account because it stated I had signed into too many accounts. Luckily I noticed the "sign out of other accounts" notice on the opening page to my account was actually a link to literally sign out of other accounts. I was signed in twice on the same device and could then sign out of the hanging account and resync the device. However, since all my files were gone, I simply copied from the backup into my local Dropbox file and the software did the rest, syncing me back to where I was. TL;DR: I managed to log out of a hanging account, restored my files and linked my new device. Thank you for responding.
- Jay
Dropbox Staff
Hi Bruce R.13, thanks for providing these details!
Are you certain that you've signed into the correct in the Dropbox desktop application?
When you login to the site, do you see any events or deleted files?
Keep me posted!
Hi Jay. Thank you for your response. Yes, it was the correct account. Luckily I had backed up my Dropbox folder before changing disks. When I signed onto the new disk the Dropbox folder was empty and I lost all my files on Dropbox. However, I could not sync my account on the new disk even though I had signed out of my account before switching. I could not sync my account because it stated I had signed into too many accounts. Luckily I noticed the "sign out of other accounts" notice on the opening page to my account was actually a link to literally sign out of other accounts. I was signed in twice on the same device and could then sign out of the hanging account and resync the device. However, since all my files were gone, I simply copied from the backup into my local Dropbox file and the software did the rest, syncing me back to where I was. TL;DR: I managed to log out of a hanging account, restored my files and linked my new device. Thank you for responding.
