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Forum Discussion

Scouser01's avatar
Scouser01
Explorer | Level 3
2 years ago

Can't find my Vault in Windows 11.

I have a file in vault I need to modify. It looks like I can't edit it where it sits in the vault, so I tried to open it in my PC. I can find it on my Samsung Tab, but I have no word processor there....
Dropbox Vault
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Scouser01, happy Monday to you! 

 

You mentioned that you can't locate your Vault when you access your desktop app. Can you clarify the app's syncing status, and version please?

 

If you access your selective sync settings, are you able to locate it there by any chance? 

 

In addition to modifying your content using your Tab 8, you'd need the relevant app in order to open, and edit the file there. Can you clarify the type of the file you're trying to open? 

 

Keep me posted! 

  • Scouser02's avatar
    Scouser02
    Explorer | Level 3
    2 years ago

    Bit tricky.I can't find out how to do the actions you've asked for. When I open the app it goes straight to file manager. Right clicking on the app gives me properties but I can't find version no. etc. Strangely enough, vault appeared briefly, and I managed to modify the file, but now it's disappeared again! Very frustrating.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Scouser02, it seems you might be looking at this   Dropbox icon which would open your file in the File Explorer. 

       

      Could you locate this  little icon, on your task bar, next to your WiFi? You should be able to hover over it, in order to check the syncing status, and version.

       

      And if you click on it, you should be able to follow the steps mentioned above, in order to access its preferences, and then the selective sync settings too. 

      • Scouser02's avatar
        Scouser02
        Explorer | Level 3
        2 years ago

        Ive hovered over the little icon and it says "up to date" ver. 168.4.4802. When I click on it, a small box appears with the last 7 days and "everything is up to date". There's no option to select. Tried a screenshot, but file too big, and I don't know how to reduce it, sorry.

        Did Connect, and that seems to have disappeared as well.

        Once I'm used to it, I'm sure it will get easier, but at the moment, it's not an easy program to use.

         

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