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Forum Discussion

Jonathan H.1's avatar
Jonathan H.1
Collaborator | Level 9
5 years ago

Can't delete file as there is no delete option, any ideas?

Can't delete file. Even though all folders are synced it only appears on web or the Dropbox app, not in Finder or Explorer on any linked machine.

 

https://help.dropbox.com suggests delete from within the app but there is no delete option under any menu.

 

Similarly there's no delete option under any menu on Dropbox web.

  • Walter's avatar
    Walter
    4 years ago
    Hi all, thanks for using Dropbox and posting on our Community!

    Based on your descriptions and screenshots, it seems like you've enabled the computer backup feature. 

    While you can't delete the backed up folders on our website, you can disable the feature using these steps.

    I hope this helps!
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff

    Hey there Jonathan H.1, I'd be happy to help out with this!

     

    Can you try these steps to try and delete the file from your account online? If you're not able to see the delete option, please send me a screenshot of the options that you do see.

     

    Let me know how it goes!

    • Jonathan H.1's avatar
      Jonathan H.1
      Collaborator | Level 9

       In the app there's no delete option. Just open, open with, preview, star, share, etc.

       

      On web there's also no delete option.

      • Jonathan H.1's avatar
        Jonathan H.1
        Collaborator | Level 9

        Why is it not showing any any devices when the rest of the folder is synced and I have all hidden files showing. It doesn't even show if I do "ls -la".

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