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Forum Discussion
Cannot permanently delete a file I accidentally uploaded to work dropbox
I accidentally uploaded a sensitive folder to my work dropbox and while I was able to delete it, I am not able to permanently delete it. I enter my password and nothing happens when I hit OK. The fol...
Hi kurioshopp, thanks for bringing this to our attention.
It's possible that the team admin has disabled the option to permanently delete files on the Dropbox Business team.
Do you see the option to permanently delete the file on the deleted files page?
This will help me to assist further!
I see the option to permanently delete on that page, yes. It is visible when any folders or files are checked.
Jay
Dropbox Staff
Dropbox StaffCould you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Switching from Firefox to Edge did not help.
I will try resetting browser entirely next, as I am in private mode by default.That also did not help.
Running without extensions, clearing the cache, and resetting entirely all did not change the result and the file is still unable to be permanently deleted.- Jay
Is the folder very large? Can you recover the folder and then delete some of the files manually in batches, and then permanently delete them?
