We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

halfapug's avatar
halfapug
New member | Level 2
5 months ago

Can I recover a deleted account or the files that were stored there?

A few days ago my grandson thought he was helping me by deleting files, apps, etc. that were taking up space as long as they weren’t used often. He deleted my Dropbox account because all he saw were ...
Restore
  • Walter's avatar
    Walter
    5 months ago

    Hey halfapug - sorry to hear about this.

     

    I'm afraid if the account was deleted as you mentioned, we won't be able to help recover the account or any of the files that were stored there.

     

    I wish I had a better answer for you. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey halfapug - sorry to hear about this.

 

I'm afraid if the account was deleted as you mentioned, we won't be able to help recover the account or any of the files that were stored there.

 

I wish I had a better answer for you. 

halfapug's avatar
halfapug
New member | Level 2
5 months ago

Thanks for the speedy and expected reply. I thought this would be the answer, but had to try.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!